This is with regard to your profile, we are looking for Technical Support Engineer- OpenStack, if you are interested kindly send updated copy of your resume with following details;

1. Current CTC
2. Expected CTC
3. Notice Period
4. Current Location
6. Open to relocate to Pune
7. Experience in Linux
8. Experience in Cloud/ Virtualization/ OpenStack
9. Ready to work in shifts(Yes/No)
10. Available for the interview on 20th May in Pune(Yes/ NO)

Interview Location: Pune

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Job Description:

Job Summary:

Technical Support Engineer – OpenStack

Job Summary
The Red Hat Global Support Services team is seeking a highly-skilled Technical Support Engineer to provide an excellent customer support experience for our enterprise subscription customers. Unlike most software companies, we don’t sell software licenses or “break-fix” pay-per-incident support. Instead, we sell subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Technical Support Engineer, you will be a trusted advisor to enterprise-level customers and partner closely with them and help us continually prove our value to our customers as you troubleshoot and resolve their technical issues for the portfolio of Red Hat cloud computing products to meet their business needs both online and over the phone. You’ll work with key customers both on-site and remotely to build a relationship of trust and confidence between Red Hat and the customer’s engineering, development, and operations teams. You will also become an expert in one or more Red Hat products like Red Hat Enterprise Linux OpenStack Platform. Many of your customers will be other engineers, so developing your technical skills is imperative. We’ll need you to clear the Red Hat certifications applicable for the products you specialize in, i.e. the Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack or Red Hat Certified Engineer (RHCE) exam.

Primary Job Responsibilities
Ensure customers can get the maximum value from and easily use our products and subscriptions
Support customers by responding within the designated SLA to incoming calls as well as chat and web-based inquiries about our technologies
Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs
Exceed customer expectations by providing outstanding customer service
Proactively update our customers and ensure they are satisfied with our support service
Collaborate with other engineers and developers to develop creative solutions for our customers, including product fixes
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Manage customer cases and maintain clear and concise case documentation
Participate case review conference call with customers when needed
Travel regionally to visit customers when needed

Required Skills and Experiences
5+ years of Linux or UNIX system administration experience
Bachelor’s degree or equivalent experience within the enterprise IT sector
Strong technical knowledge and actual experience of the Linux kernel and networking
Fundamental understanding of the OpenStack architecture and administration experience across all working components
Previous experience with Ceph or Gluster storage is welcome
Relevant industry experience with Software Defined Networking (SDN), Network Function Virtualization (NFV), and cloud networking is a big plus
Professional experience with the Telco industry is a plus
Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
Demonstrated first-rate customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
Prior Red Hat product certification, e.g. Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack or Red Hat Certified Engineer (RHCE) is a significant advantage, as you’ll need to be certified within 90 days of your start date
Scripting or programming experience in languages like Bash, C, or Python is preferred
Ability to deal with rapid change and limited structure
Proven ability and willingness to learn new open source technologies
Commitment to providing the best experience possible for Red Hat customers
Excellent reading and writing skills in English; fluent English language skills are preferred

Regards,
TALENT ACQUISITION PARTNER
Red Hat India Pvt. Ltd

Send your CV on [email protected]